Gold River Stock Frames
Returns, Refunds and Exchange Policy
Returns Our refund policy is 7 Days of receipt. Exchange policy is within 15 days of receipt. If refund or exchange is needed please email or call within specified time period. Unfortunately we can’t offer you a refund after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as quickly as possible. Exchanges (if applicable) We only replace items if they are defective or damaged.
Damaged shipment If anything is damaged by the carrier please keep all original packaging so we can process a claim. Please let us know immediately if there is any damage by email; or phone 435-586-3399. When instructed return your item to: 1340 South 5425 West, Cedar City, UT. 84720-9269. We will proceed to replace on notification.
Shipping Our products are shipped within 2-3 Days using the following carriers: UPS . To return your product, you should mail your product to:1340 south 5425 west, Cedar City UT. United States 84720-9269. You will be responsible for paying for shipping costs for any returned item. Shipping costs are non-refundable unless incured due to damaged shipment. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If any of this is confusing dont worry we will make sure you are happy!
The term 'Gold River Stock Frames' or 'us' or 'we' refers to the owner of the website whose registered office is 1340 south 5425 west cedar city Ut United States 84720. The term 'you' refers to the user or viewer of our website.
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SECURITY All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures. If you have any further concerns about security, please email our Customer Service team at